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This paper will offer the experiences of a specialized graduate school as a model of how to build services for online graduate students through a restorative practices framework, specifically the use of fair process and the crucial role of feedback in all three stages of fair process. Additionally, using fair process and feedback can help institutions to build community by creating strong, ongoing relationships between students, staff, and faculty. These relationships can help with a range of institutional goals such as student satisfaction, retention, and ongoing alumni engagement. While fair process and feedback do have the potential to greatly benefit the student experience and the institution, some challenges to successful implementation will also be discussed. The author will draw on research from others in the field of higher education and use examples and observations from her own experience in creating and improving student services for online graduate students.