IIRP is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 14 days of the ship date* - WITH ORIGINAL PACKAGING.
1. Email us or call 800-974-5228 with your order number to receive your return authorization. If the item is defective or damaged in shipping, we will issue a prepaid UPS return shipping label. In all other cases, the buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
2. We do not accept any returns after 14 days from ship date.
3. If you believe your package was damaged in shipping, we require that you contact us within 5 days of the delivery and we will work with you to quickly resolve the issue.
4. To cancel an order, please contact IIRP as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them.
5. All refund recipients will receive an email confirmation for their records.
6. To exchange your purchase, simply contact IIRP to place your new order and receive your return authorization number. Your exchange will ship within 1-2 business days. Please note, the customer is responsible for return shipping unless original item is defective or damaged in shipping.
Shipping charges in this online store are automatically calculated using United States Postal Service rates. Orders placed from the U.S. and Canada are shipped from our U.S. office. Shipment to other countries may be shipped from our Australia or U.K. offices.
All orders placed in this online store are shown at U.S. prices with U.S. shipping charges. If you are placing an order from outside the U.S., conversion to your country's currency will be made at current rates the day the transaction is completed. Consult your credit card company for information on conversion rates. GST will be added to all orders placed from Canada (5%).